----- ----Midstate Communications - Your Best Connection!

-------------------------------

Digital Cable TV Troubleshooting

Problem: A blue bar on your tv screen that says "One Moment Please"

Possible Resolution:
If the channel does not come up after waiting a couple of minutes, then power cycle the set
top box. To power cycle the set top box, unplug the power cable from the outlet, wait 30 seconds,
and plug it back in. If after 5 minutes the channel does not come back on, notify Midstate Customer
Service at 605-778-6221.

Problem: "To Be Announced" message in the channel guide

Possible Resolution:
When looking at the channel guide, if all you see for programming information is a message
that says "To Be Announced", this is a normal message when first powering up your set top
box, or after a power outage. It usually takes 20 minutes or so before channel guide information
starts to appear, and about a day for the full two weeks worth of programming information to
download to the box.

Problem: A blue bar on your tv screen that says "Not Authorized"

Possible Resolution:
The most likely reason you are seeing this is because your set top box may be tuned to a
premium channel you don't subscribe to, for example: HBO, Showtime, Cinemax, etc. If you
would like to receive those channels, call our customer service line at 778-6221 or 234-8000
and one of our customer service reps can get you hooked up to some great programming. It's
quick and easy!

If you know that you should be receiving the channel that your set top box is tuned to, but still
get the "Not Authorized" message, power cycle the box as described above. If that does not
solve the problem, please call customer service to let them know there's a problem.

Problem: TV has no picture

Possible Resolution:
Most likely, your TV input has changed, and you need to change it back. Most TV's are
supposed to be set to Channel 3 for the set top box to work. Some TV's were set up
to work on one of the inputs. Check to make sure your TV is using the proper input connection.

Problem: TV has no picture but has sound

Possible Resolution:
You may be watching a High Definition channel on a regular set top box. High Definition
channels will only work properly with a Personal Video Recorder box (PVR). If you would
like to receive High Definition channels, please call Midstate Communications Customer
Service at 605-778-6221 to upgrade your set top box to a PVR.

Problem: Picture on HD channels is no better than regular channels

Possible Resolution:
First of all, you need a TV that is capable of displaying High Definition. You will need
the proper cable to work with your PVR - either an HDMI cable or component video cable,
plus you need to set your TV to the proper input setting so it will use the correct connection.
Also, you should know that some TV programming is not filmed in HD, so those programs
will not look any better than the programming on standard definition channels.
Midstate Communications can provide you with an HDMI cable upon request. Call
605-778-6221 for more information.

--